Frequently Asked Questions
Everything you need to know about your Teuta Matoshi dream gown.
How long does it take to process and ship my order?
Each Teuta Matoshi gown is handcrafted to order. Please allow 4-6 weeks for production plus shipping time, depending on your location.
Do you offer custom sizing for your dresses?
Yes, we offer custom sizing for most of our designs. You can provide your specific measurements at checkout to ensure a perfect fit.
What is your return policy for made-to-order items?
As our gowns are handmade specifically for you, we do not accept returns. However, we offer exchanges or store credit within 14 days of delivery for standard sizes.
Do you ship internationally and what are the costs?
We ship worldwide via DHL Express. Shipping costs and estimated delivery times are calculated at checkout based on your destination country.
Will I have to pay customs duties and taxes?
International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the customer.
How can I track the status of my order?
Once your gown is finished and shipped, you will receive a confirmation email containing a tracking number to monitor your package's journey.